Offline Mode

When a device is offline, you still can add a customer record. This works in the same way as online mode except that the data is not verified fully and the data is saved on your device rather than on Floodgate. Therefore, the record will not appear in other modules such as Donor Manager or Activity Manager until the device is synced. 

You can enter offline mode at anytime by turning off WiFi or entering Airplane mode on your device. Floodgate searches for signal strength and will prompt you to go offline if the signal is weak.

When you have a stable WiFi or a mobile data, select Sync Data from the Header Menu by hovering over your photo. This will sync all the data stored on your device and the data will be reflected to various modules such as Donor Manager and Activity Manager.

Both Direct Debits and Credit Cards can be taken in offline mode.

Data validation is limited with the offline mode. Auto-fill for the postal addresses field is not available and the full address has to be typed manually. Limited validations are applied also on email addresses and payment details.