Name Mismatch Reason Dropdown

When a difference is detected between the customer's name and the account name, a mismatch reason selection is shown as below:

When you see these selections at the bottom of the Step 2 Payment page, check if you spelled the customers name/account name correctly first. If you spelled them correctly, select a reason from the drop down menu.

If none of them is applicable, you can select 'Other' and type in the details of the difference (e.g. partner's card is used and the customer is authorised to use the partner's card; Company account).

The mismatch reason you select here is conveyed to your admin staff who verifies the data. It is important for you to select a reason here to avoid an unnecessary delay in processing the form.